Terms

Seconds by Mai's General Terms of Service Last updated: December 18, 2023

General Information about Seconds by Mai

These general terms of service ("Terms") apply to all individuals shopping on Seconds by Mai, provided by Second Hand Helper AB (559352-5628) ("Seconds," "we," "our," or "us") for our customers ("you").

Seconds by Mai is a website where you can buy second-hand items.

Contact Information

You can contact us using any of the following contact details ("Contact Information"):

Email: info@maiapp.se

Acceptance of the Terms

By making a purchase, you agree to these Terms. If you do not agree to the Terms, you cannot make a purchase.

Changes to the Terms

We reserve the right to change the Terms at any time. We will notify you by email of any changes that are not insignificant and will affect you. We will inform you that it is important to object if you do not agree to the changes. If we do not receive such objection within thirty (30) days after the changes were announced, we will assume that you accept them. We will also assume that you accept the changes if you enter into an agreement with us, such as by continuing to use the service after the new terms take effect. The latest version of the Terms will be available on the website.

Definitions

"Buyer" refers to someone buying items from our site.
"Website" refers to our website where you make purchases (secondsbymai.com).
"Contact Information" refers to the details provided above.
"Privacy Policy" refers to our Privacy Policy (secondsbymai.com/privacy-policy) describing how we handle personal data.
"Service" refers to the services described in the "Service" section below, provided through the Website, along with associated products, equipment, services, and information that we provide to you.
"Item" refers to what is uploaded to the service for sale.

The Service

Description of the Service

We provide a service that sells items to individuals on the second-hand market ("Service"). We also offer a webshop where you can purchase a selection of the items.

Ordering an Item

The Service is ordered when an item has been paid for on the website. Your order will be confirmed by us.

We dispatch the item within 7 business days from the time it was sold.

Your Obligations

Customers

We offer our "Item" to consumers (as defined under national legislation), companies, and other legal entities.

Price and Payment

Price Information

Prices for the "Item" and shipping are available on the website for each item. It includes all fees and taxes.

We reserve the right to change the prices for the Item.

Payment Information

Payment for the Item is made at the time of purchase on the website.

Term of Agreement and Termination

Term of Agreement

The Terms apply from the time you have ordered the Item and continue to apply until the agreement is terminated. Termination of the agreement is effective immediately.

Our Responsibility

Complaints

If the item differs from its existing condition, or if you have received the wrong item, we offer a complaint process. You must then document what differs from the description.

Your Rights in case of Service Defects

In case of defects, you have the right to:

Demand that the defect be rectified (usually at no additional cost).
Demand a price reduction (corresponding to what it would cost you to rectify the defect).
Terminate the agreement, provided that the purpose of the Service has been forfeited, and we should reasonably have understood it.

Defects and Delays Beyond Our Control (Force Majeure)

We are not responsible for delays and defects beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you as soon as possible and take action to minimize the damage from the delay. If we have fulfilled this responsibility, we are not responsible for defects and delays caused by the event, but if there is a risk of a significant defect or delay, you can contact us to terminate the agreement and receive a refund for the part of the Service that you have paid for but not received.

Personal Data

We process your personal data in accordance with our Privacy Policy.

Intellectual Property Rights

Our Rights

The website is owned and operated by Seconds by Mai. All copyrights, trademarks, trade names, logos, and other intellectual or industrial property rights held or used by us, including those included in our features (including titles, graphic images, icons, scripts, source codes, etc.), are our own or those of another licensor and may not be reproduced, distributed, sold, used, modified, copied, restricted, or used (in whole or in part) without our written consent.

Respect for Our Property

You may not, for any purpose, manipulate, attempt to gain unauthorized access to, modify, hack, repair, or otherwise adjust any of our materials, hardware, source codes, or information.

Respect for Our Intellectual Property Rights

The Service and other information, including all associated intellectual property rights, provided and made available by us constitute our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent.

Applicable Law

Swedish law shall apply to these Terms and our legal relationship in general.

Complaints and Disputes

If you have any complaints, please contact our support through our Contact Information. You can also contact us by reaching out to info@maiapp.se.

We will always attempt to resolve your complaints through discussions between you and our support in the first instance. In the event of a complaint or dispute, you always have the right to contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden).

Dispute Regarding Interpretation and Application of these Terms

Disputes regarding the interpretation and application of these Terms shall be resolved by the National Board for Consumer Disputes or by a competent court.

You also have the option to submit your complaint to the EU's Online Dispute Resolution platform (ODR platform). You can find the ODR platform here: ec.europa.eu/consumers/odr.

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